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Laura Ashley Sorrento 6 Light Antique Brass Ivory ShadeLaura Ashley Sorrento 6 Light Antique Brass Ivory Shade
Vendor: Laura Ashley
Laura Ashley Sorrento 6 Light Antique Brass Ivory Shade
A classic chandelier with a modern style designed for Laura Ashley lighting. Subtle and sophisticated, our Sorrento chandelier in antique brass will bring effortless elegance to any room. Designed with 6 lights encased in an ivory silk-effect shade with pearlised inner. Measurements H min30...
£207.00
£207.00
Unit price
/ per 
Laura Ashley Sorrento 3 Light Antique Brass Ivory Shade
Vendor: Laura Ashley
Laura Ashley Sorrento 3 Light Antique Brass Ivory Shade
A classic chandelier with a modern style designed for Laura Ashley lighting. Subtle and sophisticated, our Sorrento chandelier in antique brass will bring effortless elegance to any room. Designed with 3 lights encased in an ivory silk-effect shade with pearlised inner. Measurements H min40...
£170.00
£170.00
Unit price
/ per 
Laura Ashley Ockley Pendant Polished Chrome Clear GlassLaura Ashley Ockley Pendant Polished Chrome Clear Glass
Vendor: Laura Ashley
Laura Ashley Ockley Pendant Polished Chrome Clear Glass
Laura Ashley designed Utterly gorgeous design and a simple sophistication characterises the Ockley glass bottle pendant. Its smooth, rounded shape creates clean lines that have the simple elegance of Scandi design but with all the beauty and detailing of boutique lighting. Maximise the look...
£110.00
£110.00
Unit price
/ per 

Trending Now

  • Laura Ashley Lighting
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Popular Products

Laura Ashley Sorrento 6 Light Antique Brass Ivory ShadeLaura Ashley Sorrento 6 Light Antique Brass Ivory Shade
Vendor: Laura Ashley
Laura Ashley Sorrento 6 Light Antique Brass Ivory Shade
A classic chandelier with a modern style designed for Laura Ashley lighting. Subtle and sophisticated, our Sorrento chandelier in antique brass will bring effortless elegance to any room. Designed with 6 lights encased in an ivory silk-effect shade with pearlised inner. Measurements H min30...
£207.00
£207.00
Unit price
/ per 
Laura Ashley Sorrento 3 Light Antique Brass Ivory Shade
Vendor: Laura Ashley
Laura Ashley Sorrento 3 Light Antique Brass Ivory Shade
A classic chandelier with a modern style designed for Laura Ashley lighting. Subtle and sophisticated, our Sorrento chandelier in antique brass will bring effortless elegance to any room. Designed with 3 lights encased in an ivory silk-effect shade with pearlised inner. Measurements H min40...
£170.00
£170.00
Unit price
/ per 
Laura Ashley Ockley Pendant Polished Chrome Clear GlassLaura Ashley Ockley Pendant Polished Chrome Clear Glass
Vendor: Laura Ashley
Laura Ashley Ockley Pendant Polished Chrome Clear Glass
Laura Ashley designed Utterly gorgeous design and a simple sophistication characterises the Ockley glass bottle pendant. Its smooth, rounded shape creates clean lines that have the simple elegance of Scandi design but with all the beauty and detailing of boutique lighting. Maximise the look...
£110.00
£110.00
Unit price
/ per 
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      • Sale
        Phuket Ceiling Fan Off White / Brown LEDS C4 ForlightPhuket Ceiling Fan Off White / Brown LEDS C4 Forlight
        Vendor: ForLight
        Phuket Ceiling Fan Off White / Brown LEDS C4 Forlight
        The Phuket ceiling fan has a tropical vibe and it is a perfect addition to many rooms with a dual white and brown finish, the blades are similar to rattan, pull cord on / off. Low noise level. Pull cord switch Reverse function Finish...
        £261.50
        £314.00
        £261.50
        Unit price
        / per 
      • Stem Ceiling Fan Satin nickel Wood LEDS C4 Forlight
        Vendor: ForLight
        Stem Ceiling Fan Satin nickel Wood LEDS C4 Forlight
        The Stem ceiling Fan from Forlight LEDS C4 is finished in a satin nickel and wood effect blade. Ideal for a medium to large room, operated with a remote control and the reverse function allows for year round use. Finish Satin nickel and wood...
        £313.35
        £313.35
        Unit price
        / per 
      • Zonda Ceiling Fan LEDS C4 Forlight Light For Life White TransparentZonda Ceiling Fan LEDS C4 Forlight Light For Life White Transparent
        Vendor: ForLight
        Zonda Ceiling Fan LEDS C4 Forlight Light For Life White Transparent
        The Zonda On / Off is a modern white fan with transparent blades from LEDS C4 Forlight the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year round use. 19w LED x 1 3000k,...
        £424.00
        £424.00
        Unit price
        / per 
      • Zonda Ceiling Fan LEDS C4 Forlight On / Off White TransparentZonda Ceiling Fan LEDS C4 Forlight On / Off White Transparent
        Vendor: ForLight
        Zonda Ceiling Fan LEDS C4 Forlight On / Off White Transparent
        The Zonda On / Off is a modern white fan with transparent blades from LEDS C4 Forlight the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year round use. 19w LED x 1 3000k...
        £368.00
        £368.00
        Unit price
        / per 
      • Buran Ceiling Fan LEDS C4 ForlightBuran Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Buran Ceiling Fan LEDS C4 Forlight
        The Buran ceiling fan by LEDS C4 Forlight looks great in a kitchen or living area, the reverse function allows for summer and winter use. DC Motor Reverse function 5 Speed Settings 1 x E27 15w Max Remote control Low noise White Glass sandblasted...
        £248.00
        £248.00
        Unit price
        / per 
      • Embat Ceiling Fan LEDS C4 ForlightEmbat Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Embat Ceiling Fan LEDS C4 Forlight
        The Embat ceiling fan in satin nickel and brown finish by LEDS C4 Forlight is a modern fitting Finish Satin Nickel and Brown 1 x 19.8w LED 627 lumens warm white Glass diffuser Sandblasted DC Motor 5 Speed settings Low Noise Reverse function Height...
        £480.00
        £480.00
        Unit price
        / per 
      • Windy Ceiling Fan LEDS C4 Forlight White / Wood E27
        Vendor: ForLight
        Windy Ceiling Fan LEDS C4 Forlight White / Wood E27
        The Windy ceiling fan with light source is a modern finish with a light wood effect by LEDS C4 Forlight, with a remote control and reverse function it can be used summer and winter. 2 x E27 15w Height 364 mm Diam 1016mm Remote...
        From £199.00
        From £199.00
        Unit price
        / per 
      • Sale
        Helix Ceiling Fan LEDS C4 Forlight Imitation Wood
        Vendor: ForLight
        Helix Ceiling Fan LEDS C4 Forlight Imitation Wood
        The modern design of the Helix ceiling fan by LEDS C4 Forlight is a great addition to any room with the low noise level, it comes with a remote control and 5 speed settings, the reverse function allows for summer and winter use. DC...
        £332.00
        £398.00
        £332.00
        Unit price
        / per 
      • Borneo Ceiling Fan LEDS C4 Forlight White
        Vendor: ForLight
        Borneo Ceiling Fan LEDS C4 Forlight White
        The Borneo in a white finish from LEDS C4 Forlight is a modern fan with a number of colours available, the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year round use. 15w E27...
        £260.00
        £260.00
        Unit price
        / per 
      • Sale
        Helix Ceiling Fan LEDS C4 Forlight White
        Vendor: ForLight
        Helix Ceiling Fan LEDS C4 Forlight White
        The modern design of the Helix ceiling fan by LEDS C4 Forlight is a great addition to any room with the low noise level, it comes with a remote control and 5 speed settings, the reverse function allows for summer and winter use. DC...
        £298.00
        £357.00
        £298.00
        Unit price
        / per 
      • Borneo Ceiling Fan LEDS C4 Forlight Brown / Wenge
        Vendor: ForLight
        Borneo Ceiling Fan LEDS C4 Forlight Brown / Wenge
        The Borneo in a brown and wenge beech wood finish from LEDS C4 Forlight is a modern fan with a number of colours available, the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year...
        £260.00
        £260.00
        Unit price
        / per 
      • Borneo Ceiling Fan LEDS C4 Forlight Satin Nickel / White
        Vendor: ForLight
        Borneo Ceiling Fan LEDS C4 Forlight Satin Nickel / White
        The Borneo in a satin nickel and white finish from LEDS C4 Forlight is a modern fan with a number of colours available, the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year round...
        £265.00
        £265.00
        Unit price
        / per 
      • Borneo Ceiling Fan LEDS C4 Forlight Patina Teak
        Vendor: ForLight
        Borneo Ceiling Fan LEDS C4 Forlight Patina Teak
        The Borneo in a Patina Teak finish from LEDS C4 Forlight is a modern fan with a number of colours available, the glass opal diffuser making it ideal as a room light along with the reverse blade function allowing all year round use. 15w...
        £265.00
        £265.00
        Unit price
        / per 
      • Lace Ceiling Fan LEDS C4 Forlight Grey
        Vendor: ForLight
        Lace Ceiling Fan LEDS C4 Forlight Grey
        The Lace ceiling fan in Grey designed by LEDS C4 and Forlight is a modern style. Also available in white. The reverse function is great for all year round use. Height 433mm Diam 1063 mm IP20 Finish Grey Low noise DC Motor 5 speed...
        £249.00
        £249.00
        Unit price
        / per 
      • Pam Ceiling Fan LEDS C4 ForlightPam Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Pam Ceiling Fan LEDS C4 Forlight
        The Pam ceiling fan in bright white designed by LEDS C$ Forlight is a classic shape packed with lots of features making it ideal for all areas of the home or ffice. DC Motor Remote control 5 Speed settings Finish White Low Noise Height...
        £320.00
        £320.00
        Unit price
        / per 
      • Bosc Ceiling Fan LEDS C4 ForlightBosc Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Bosc Ceiling Fan LEDS C4 Forlight
        The Bosc ceiling fan from LEDS C4 Forlight is a classic style finished in black and brown, with an acrylic opal diffuser an an LED 19w light. It comes with a remote control a DC motor and free mainland UK delivery. The low noise...
        £372.00
        £372.00
        Unit price
        / per 
      • Inca Ceiling Fan White LEDS C4 Forlight
        Vendor: ForLight
        Inca Ceiling Fan White LEDS C4 Forlight
        The Inca ceiling fan from LEDS C4 Forlight is ideal for any room in the house finished in white a modern design with a DC motor, the reverse function allows for all year round use. DC motor Remote control 3 speed settings Finish White...
        £279.00
        £279.00
        Unit price
        / per 
      • Merak Ceiling Fan LEDS C4 ForlightMerak Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Merak Ceiling Fan LEDS C4 Forlight
        The Merak ceiling fan is a great industrial inspired design with the cage element, its ideal for a lower ceiling and a more compact setting like a work area or bedroom. Low noise 6 speeds settings Remote control DC motor Reverse function 1 x...
        £315.00
        £315.00
        Unit price
        / per 
      • Shadow Ceiling Fan Brown LEDS C4 ForlightShadow Ceiling Fan Brown LEDS C4 Forlight
        Vendor: ForLight
        Shadow Ceiling Fan Brown LEDS C4 Forlight
        The industrial retro feel from this ceiling fan is a great look, the Shadow by LEDS C4 Forlight is designed for any room of the house with a compact blade size it is good for a small to medium sized room. DC Motor Finish...
        £324.00
        £324.00
        Unit price
        / per 
      • Bambu Ceiling Fan LEDS C4 ForlightBambu Ceiling Fan LEDS C4 Forlight
        Vendor: ForLight
        Bambu Ceiling Fan LEDS C4 Forlight
        The Bambu ceiling fan from LEDS C4 Forlight is ideal for a smaller space and lower ceiling height, finished in a bamboo effect with an LED light source , new for 2023 it comes with a remote control IP44 rated and free mainland UK...
        £335.00
        £335.00
        Unit price
        / per 
      • Mim Ceiling Fan Forlight LEDS C4Mim Ceiling Fan Forlight LEDS C4
        Vendor: ForLight
        Mim Ceiling Fan Forlight LEDS C4
        The Mim ceiling fan from Forlight is a flush mounted fan finished in steel with an imitation wood look. Perfect for smaller space areas like a home office or bedroom. 1 x 28w LED Nominal lumens : 4370 Correlated Colour Temperature (CCT) : TW...
        £325.00
        £325.00
        Unit price
        / per 
      • Tupai Ceiling Fan Satin Nickel White LEDS C4 ForlightTupai Ceiling Fan Satin Nickel White LEDS C4 Forlight
        Vendor: ForLight
        Tupai Ceiling Fan Satin Nickel White LEDS C4 Forlight
        The Tupai fan is finished in White and stin nickel metalwork, the reverse function allows for summer and winter use. Fan 5 Speed Motor DC Air flow 5775 CFM Remote control Inverse function Height 435mm Diam 1320mm Reversible blades Special order product
        £287.10
        £287.10
        Unit price
        / per 
      • Sale
        Tupai Ceiling Fan Satin Nickel Wenge LEDS C4 Forlight
        Vendor: ForLight
        Tupai Ceiling Fan Satin Nickel Wenge LEDS C4 Forlight
        The Tupai fan is finished in Wenge made by LEDS C4 Forlight it comes with reversible blades and a remote control. No Light Fan 5 Speed Motor DC Air flow 5775 CFM Remote control Reverse function Height 435mm Diam 1320mm Reversible blades Special Order...
        £287.10
        £345.00
        £287.10
        Unit price
        / per 
      • Sale
        Phuket Ceiling Fan IP20 Copper / Brown LEDS C4 ForlightPhuket Ceiling Fan IP20 Copper / Brown LEDS C4 Forlight
        Vendor: ForLight
        Phuket Ceiling Fan IP20 Copper / Brown LEDS C4 Forlight
        The Phuket ceiling fan has a tropical vibe and it is a perfect addition to many rooms with a dual white and brown finish, the blades are similar to rattan, pull cord on / off. Low noise level. Pull cord switch Reverse function IP20...
        £261.50
        £315.00
        £261.50
        Unit price
        / per 
      • Formentera Ceiling Fan Grey / White LEDS C4 ForlightFormentera Ceiling Fan Grey / White LEDS C4 Forlight
        Vendor: ForLight
        Formentera Ceiling Fan Grey / White LEDS C4 Forlight
        The Formentera ceiling fan by Forlight from Leds C4 comes in a grey and white finish with an LED light fitting, very modern design Airflow 5491 CFM Finish Grey / white Height 390mm Diam 1320 mm Reverse function 3 speed settings Remote control 1...
        £282.60
        £282.60
        Unit price
        / per 
      • Sale
        Formentera Ceiling Fan Bright White LEDS C4 Forlight
        Vendor: ForLight
        Formentera Ceiling Fan Bright White LEDS C4 Forlight
        The Formentera ceiling fan deisgned by Estudi Ribaudi for LEDS C4 then Forlight has a modern vibe and simple design details. Perfect for any room of 20 to 30m2 Light source 1 x E27 MAX.23W Maximum lamp length: 140.00 mm Maximum lamp diameter: 56.00...
        £282.60
        £344.00
        £282.60
        Unit price
        / per 
      • Sale
        Mogan Ceiling Fan Bright White LEDS C4 ForlightMogan Ceiling Fan Bright White LEDS C4 Forlight
        Vendor: ForLight
        Mogan Ceiling Fan Bright White LEDS C4 Forlight
        The Mogan ceiling fan by Forlight formerly LEDS C4 is a great item to beat the hot summer days and the reverse function allows for all year round use. It comes with a remote control. Steel base with white finish White blades Height 305...
        £262.85
        £315.42
        £262.85
        Unit price
        / per 
      • Sale
        Ceos Ceiling Fan Bright White / Transparent LEDS C4 ForlightCeos Ceiling Fan Bright White / Transparent LEDS C4 Forlight
        Vendor: ForLight
        Ceos Ceiling Fan Bright White / Transparent LEDS C4 Forlight
        The Ceos ceiling fan from Forlight comes with a 11w Led warm white light. Bright white fan and transparent acrylic blades. Great for medium to large rooms with a low ceiling height. The reverse function allows fr year round use, it comes with a...
        £265.85
        £319.00
        £265.85
        Unit price
        / per 
      • Sale
        Tiga Ceiling Fan Bright White Transparent LEDS C4 ForlightTiga Ceiling Fan Bright White Transparent LEDS C4 Forlight
        Vendor: ForLight
        Tiga Ceiling Fan Bright White Transparent LEDS C4 Forlight
        The Tiga ceiling fan by LEDS C4 Forlight comes with a 2 year warranty an LED light fitting and remote control. Its bright white with transparent blades, the reverse function allows all year round use. Airflow 5161 CFM 2 year warranty White and transparent...
        £306.20
        £367.00
        £306.20
        Unit price
        / per 
      • Sale
        Hawai Ceiling Fan Satin Nickel Wenge LEDS C4 ForlightHawai Ceiling Fan Satin Nickel Wenge LEDS C4 Forlight
        Vendor: ForLight
        Hawai Ceiling Fan Satin Nickel Wenge LEDS C4 Forlight
        The Hawai ceiling fan from LEDS C4 Forlight has a reverse function making ait great for summer and winter use. Reverse function R7 x 1 3 Speed settings Remote control Finish Satin nickel / Wenge Special order product Height min 360 max 515 mm...
        £214.10
        £256.00
        £214.10
        Unit price
        / per 
      • Sale
        Rodas Ceiling Fan Bright White LEDS C4 ForlightRodas Ceiling Fan Bright White LEDS C4 Forlight
        Vendor: ForLight
        Rodas Ceiling Fan Bright White LEDS C4 Forlight
        The Rodas ceiling fan by Forlight LEDS C4 is a great modern item for warmer days, the low noise level means its great for a bedroom or living are, and has 3 speed setting operated by the remote control. Airflow CFM 5303 Reverse function...
        £247.90
        £297.00
        £247.90
        Unit price
        / per 
      • Sale
        Samal Ceiling Fan Satin nickel Wenge LEDS C4 ForlightSamal Ceiling Fan Satin nickel Wenge LEDS C4 Forlight
        Vendor: ForLight
        Samal Ceiling Fan Satin nickel Wenge LEDS C4 Forlight
        The Samal ceiling Fan from Forlight LEDS C4 is finished in a satin nickel and wenge blade. Ideal for a medium to large room, operated with a remote control and the reverse function allows for year round use. Finish Satin nickel and wenge Airflow...
        £278.60
        £335.00
        £278.60
        Unit price
        / per 
      The Light Company

      4 Cradock St,
      Swansea,
      SA1 3EN

      01792 414662

      Company Name: City Lighting LTD

      Company Reg: 09663103

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      Terms & Conditions

      RETURNS



      Returns and Refunds

      Non returnable products as follows...

      All David Hunt Lighting and The Light Shade Studio products are bespoke made to order.

      Hudson Valley Lighting, and Metallux, Noral Lighting

      Laura Ashley Paint.

      Laura Ashley Cut Fabric per metre

      Laura Ashley Made to Measure Curtains and Blinds

      Most of these items are made to order just for you, bespoke, customised, we therefore do not accept returns on these products.

      Items ordered from Metallux, Masiero, Noral are Made To Order and no returns.

      Metallux, Ebb and Flow, Masiero and Hudson Valley Lighting Group {Hudson, Troy, Mitzi and Corbett Lighting} are a special order brought in per order with extra UK customs fees and import duties these goods we do not accept returns on, so please ensure you order exactly as required.

      Made to measure items curtains and blinds, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered.are considered a special order therefore no returns are accepted on these products.

      Cut Length Fabric and Trimmings

      We do not accept returns on fabric or Wallpaper cut to length as these are bespoke products and can not be resold. We advise all customers to use our fabric sample service as images can vary according to monitor quality.

      All cut to length fabric and custom made curtains are checked thoroughly before dispatch for faults. If there is a fault with the product, a like for like replacement will be sent from the manufacturer and the returned goods will be sent for investigation. The fabric also includes Oilcloth which is also cut to order.

      Everything Else....

      Laura Ashley Furniture Returns..

      Only items that have not been built / constructed will be considered for returns. These items are delivered by a two man delivery service and pre checked at the warehouse before dispatch to reduce any damaged items being delivered.

      Please do not arrange delivery of furniture to be redirected to a parcleshop, as parcel shops will not acept furniture parcels and will incur a charge that the customer will be responsible

      All items being returned must be pre-arranged, and either organised to be returned by the purchaser, or to our discreation we are happy to arrange this on your behalf (for a 20% of the cost of the product charge to cover collection costs - min. £30), and items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Returns can be arranged Monday - Friday 9am - 5pm. In the unexpected event should a collection fail to happen by the logistics company then The Light Company will not be held responsable for this.

      What is your returns policy?

      We want you to be happy with your purchase. If for any reason you’re not totally satisfied you can return your goods within 30 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14 day period you will have another 16 days to return the product. You will be responsible for the cost of returning the item

      Please ensure that you are ordering precisely what you require to avoid any unnecessary expense at a later date. If the goods ordered are not what you receive then please advise us by email on the day of delivery.

      Returns are on condition that the products are returned in their original packaging, in perfect condition and have not been installed. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:

      Made to order Customised Cut Length Fabric and Trimmings Special order items Goods that are sealed or shrink wrapped and that have been removed can only be returned if they are defective and previously agreed by email. No refund will be given on unsealed pots of paint including sample pots unless there is a manufacturing defect or the goods are not as ordered

      Prior to installing goods, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced electricians to install our lighting and carpenters for furniture.

      What happens if my order is damaged on arrival? In the rare event that your order arrives in a damaged condition please contact us by email at showroom@thelightcompany.co.uk within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.

      Note that if the steps above are not taken then we will not be able to investigate the issue.

      Once The Light Company has received the returned item we will inspect and then a repair or replacement will be arranged where possible.

      Failure to notify us within 48 hours of a damaged product could mean we have to charge for a replacement.

      Faulty on arrival? Faults are where the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)

      Should your product be found to be faulty please email us at showroom@thelightcompany.co.uk with a description of the fault and some photos. Please note that without these details we will not be able to investigate the issue.

      Some items that are considered faulty may need to be returned to us first before replacements are issued, we will advise if this is necessary.

      The Light Company, City Lighting Ltd will not cover the installation costs of a faulty product.

      Returning the items....

      We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 working days of receiving the goods either in writing via email or by completing the online return products cancellation form.

      Please note we will not accept goods back for a refund or an exchange if we are notified in writing after 14 days of receiving the goods. A telephone call is not sufficient.

      You must take care of the goods whilst in your possession. A receipt or proof of purchase is needed for all returns and refunds Please note all unwanted goods are to be returned at the customer cost.

      The Light Company will only accept returns that are in their original internal and external packaging, in a re-sellable condition. Please return your item with care, to ensure the product reaches us without damage. The Light Company reserves the right to refuse a refund if the product is not returned in a fully re-sellable condition. Boxes/Cartons must not be written on or defaced in any way.

      Please apply your courier label to the external box with clear sellotape – do not write on the box. Do not use brown sellotape to re-seal boxes.

      The Light Company will not issue refunds for items lost or stolen in transit back to our warehouse. For this reason we advise using a trackable courier service.

      Step by step procedure for returning unwanted goods

      The below information is required:

      Name on invoice Order reference Address Email address Contact number Date of purchase Date received the goods Number of items wanting to return Item code, item name and quantity Reason for returning the goods Are the goods unfitted, unused, in original packaging and in a re-saleable condition? If would like an exchange or a full refund? Additional information

      Email to showroom@thelightcompany.co.uk

      Please then await a reply from the sales team. The sales team will reply to all return products requests within 48 hours.

      Please note if you are given authorization from the sales team to return unwanted goods all goods need to be sent back to us in the condition they were delivered. This means all items must be parceled in an outer box and well packaged with additional packaging to reduce risk of damage upon return. We cannot be held responsible for any damages upon return if goods are not adequately packaged. If goods are returned in just the item box and no outer box the goods will not be accepted by our warehouse staff and therefore be returned back to you. Please put inside the box a copy of the invoice given or a note explaining why you are returning the goods with your name and address on the note and that authorization has been given.

      Please note unwanted goods will not be accepted back for a refund or an exchange until authorization has been given from the sales team.

      The address of which all returns are to be sent is:

      City Lighting, 4 Cradock St, Swansea SA1 3EN

      Once we receive the goods we will inspect the goods. Providing the goods are:

      Unfitted, unused and in a re-saleable condition Returned in original product item box with no damages or defacing of the product item box including stickers and writing and all parts of the goods received in the condition that you received them in.

      We will offer an exchange or refund. Refunds are within 14 days via the payment method you purchased the items with. If you require an exchange outbound delivery charges may apply. Goods that are not in the product item box are classed as un-resaleable and only an exchange will be offered.

      Faulty Goods once fitted

      Most goods have a manufacturing guarantee of 1 year some items are longer depending on the manufacturer and product. Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline. Manufacturing faults sent back within 6 months of purchase customer is entitled to a postage refund however you will need to send a proof of postage receipt. Faults outside 6 months the return postage is at the consumer's cost. A receipt or proof of purchase is needed for all returns and refunds. If goods are delivered to another address after the delivery address we shall not be held responsible for any breakages, defects or claims that either arise or can be reasonably assured to have risen during onward transit.

      Step by step procedure for reporting faulty goods

      Report the fault of the goods in writing. A telephone call is not sufficient.

      the below information is required:

      Name on invoice Order reference Address Email address Contact number Date of purchase Number of faulty items Faulty Items

      The sales team will reply to all faulty products advice within 48 hours. Once the sales team h.ave assessed the information given to us the sales team will determine the best way to resolve the fault. If faulty the consumer has the option, receive a spare part, replacement of the goods, refund for the price of the goods or option of an exchange.

      Returns ordered on bulk trade quotations are subject to a 25% restocking charge

      DELIVERY



      Delivery to another address

      We no longer deliver to an address if it is not the cardholders address. Orders that have been placed with a different shipping address to the registered cardholder address will be cancelled and refunded

      . Courier Service UK Mainland

      Most Orders Shipped within 3 to 5 days, not inc Made to Order items. Order value under £100.00 = £6.95 Order value over £100.00 = FREE Laura Ashley Lighting orders over £150 will be upgraded to Next Working Day delivery We will normally deliver your Mainland UK order within 3 to 7 working days.

      David Hunt Lighting it is made to order and will take 3 to 4 weeks at busy periods.

      Bespoke shades made to order will take approx. 2 yo 3 weeks for delivery.

      From the Anvil are also bespoke made to order and take 2 to 3 weeks for delivery

      Hudson Lighting are Special orders that can take a few weeks for delivery these goods cannot be returned. Current delivery is 3 weeks.

      Laura Ashley made to measure blinds are currently 3 to 4 weeks for delivery

      Cut Length fabric current delivery times are 5 to 7 days

      Laura Ashley mirrors are delivered with ArrwXl and will take 3 to 5 days with a 2 man delivery service.

      Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day courier service.

      If items not in stock at the showroom the goods will be ordered from our suppliers and delivered to you direct within 3 to 7 working days, unless specifically detailed above.

      We will also use Royal Mail or Fedex where applicable and your order will be updated with delivery reference details. Please note some items may be delivered on a pallet and some are sent out as whole items and you will then need to ensure they can fit in the space required, for instance the Orb 8 light. Other items may require some assembly on site, please ask us for any specific product information.

      Courier UK Non Mainland & Republic of Ireland

      UK non-mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Republic of Ireland (Southern Ireland), Channel Islands and Guernsey. These areas are only available on a two working day service.

      All order values = £12.99 per order

      Courier Saturday Before 1 pm - UK Mainland Only

      We no longer offer a Saturday service

      The Light Company Delivery Notice

      The Light Company will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used.

      If your order is being sent directly from the manufacturer every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

      Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

      We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.

      We require a signature for all deliveries therefore customers will need to ensure someone is present at the delivery address on the agreed delivery day, We will send confirmation of delivery the day before delivery and Parcelforce will send a time slot confirmation on the morning of delivery providing mobile number is present on your order. We hope this helps plan your working days and means no waiting in all day for deliveries.

      Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in a good condition please advise us as soon as possible.

      If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' and then check your goods as soon as possible. Please report any unwanted items (unused and in original packaging) as soon as possible. We therefore advise all items are checked after receiving delivery.

      Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers. You must keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.
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