Delivery to another address
We no longer deliver to an address if it is not the cardholders address. Orders that have been placed with a different shipping address to the registered cardholder address will be cancelled and refunded.
Courier Service UK Mainland
We will normally deliver your Mainland UK order within 3 to 7 working days.
David Hunt Lighting it is made to order and will take 3 to 4 weeks at busy periods.
Bespoke shades made to order will take approx. 4 weeks for delivery.
From the Anvil are also bespoke made to order and take 2 to 3 weeks for delivery
Hudson Lighting are Special orders that can take a few weeks for delivery these goods cannot be returned. Current delivery is 3 weeks.
Laura Ashley made to measure blinds are currently 3 to 4 weeks for delivery
Laura Ashley fabric current delivery times are 10 to 14 days
Laura Ashley mirrors are delivered with ArrwXl and will take 3 to 5 days with a 2 man delivery service.
Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day courier service.
If items not in stock at the showroom the goods will be ordered from our suppliers and delivered to you direct within 3 to 7 working days, unless specifically detailed above.
We will also use Royal Mail or Fedex where applicable and your order will be updated with delivery reference details. Please note some items may be delivered on a pallet and some are sent out as whole items and you will then need to ensure they can fit in the space required, for instance the Orb 8 light. Other items may require some assembly on site, please ask us for any specific product information.
Courier UK Non Mainland & Republic of Ireland
UK non-mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Republic of Ireland (Southern Ireland), Channel Islands and Guernsey. These areas are only available on a two working day service.
Courier Saturday Before 1 pm - UK Mainland Only
The Light Company Delivery Notice
The Light Company will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used.
If your order is being sent directly from the manufacturer every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.
We require a signature for all deliveries therefore customers will need to ensure someone is present at the delivery address on the agreed delivery day, We will send confirmation of delivery the day before delivery and Parcelforce will send a time slot confirmation on the morning of delivery providing mobile number is present on your order. We hope this helps plan your working days and means no waiting in all day for deliveries.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in a good condition please advise us as soon as possible.
If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' and then check your goods as soon as possible. Please report any unwanted items (unused and in original packaging) as soon as possible. We therefore advise all items are checked after receiving delivery.
Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers. You must keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.