Delivery

Delivery to another address

We no longer deliver to an address if it is not the cardholders address. Orders that have been placed with a different shipping address to the registered cardholder address will be cancelled and refunded.

UK Delivery (England, Scotland and Wales)

Orders under £100.00:

  • Standard delivery, up to 14 working days = £3.50
  • Express delivery, 3 to 5 working days = £7.95
  • Next working day delivery = £13.95

Orders over £100.00:

  • 3 to 5 working day delivery = FREE
  • Next working day delivery = £13.95

Laura Ashley

Laura Ashley products (excluding spare glass, frames and accessories) can be delivered anywhere in the UK, including Northern Ireland.

Orders under £100.00:

  • Standard delivery, 7 to 14 working days = £3.50
  • Express delivery, 3 to 5 working days = £7.95
  • Next working day delivery = £13.95

Orders over £100.00:

  • 3 to 5 working day delivery = FREE
  • Laura Ashley Lighting orders over £150.00 are upgraded to FREE Next Working Day delivery

Free Delivery Brands

  • David Hunt Lighting and The Light Shade Studio: FREE delivery anywhere in the UK on all orders. Please note these items are made to order.
  • English Heritage: FREE delivery on all orders, 1 to 2 working days.

Northern Ireland

  • All order values = £20.00 per order, 2 to 4 working days

Isle of Man

  • All order values = £12.95 per order

We do not currently deliver outside the UK and the Isle of Man.

Made to Order and Delivery Times

David Hunt Lighting is made to order and will take 3 to 4 weeks at busy periods.

Bespoke shades made to order will take approx. 2 to 3 weeks for delivery.

From the Anvil are also bespoke made to order and take 2 to 3 weeks for delivery.

Laura Ashley made to measure blinds are currently 3 to 4 weeks for delivery.

Cut Length fabric current delivery times are 5 to 7 days.

Laura Ashley mirrors are delivered with ArrowXL and will take 3 to 5 days with a 2 man delivery service.

If items are not in stock at the showroom the goods will be ordered from our suppliers and delivered to you direct, unless specifically detailed above.

We will also use Royal Mail or Fedex where applicable and your order will be updated with delivery reference details. Please note some items may be delivered on a pallet and some are sent out as whole items and you will then need to ensure they can fit in the space required, for instance the Orb 8 light. Other items may require some assembly on site, please ask us for any specific product information.

Courier Saturday Before 1 pm - UK Mainland Only

  • We no longer offer a Saturday service

The Light Company Delivery Notice

The Light Company will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used.

Delivery times are estimates and we rely on couriers, so occasional delays can happen. If your order is delayed we will keep you updated and do everything we can to get it to you. If we are unable to fulfil your order, we will cancel it and refund you in full.

Please book your electrician once your goods have arrived, as we cannot cover electrician charges if a delivery arrives later than expected.

We require a signature for all deliveries therefore customers will need to ensure someone is present at the delivery address on the agreed delivery day, We will send confirmation of delivery the day before delivery and Parcelforce will send a time slot confirmation on the morning of delivery providing mobile number is present on your order. We hope this helps plan your working days and means no waiting in all day for deliveries.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in a good condition please advise us as soon as possible.

If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' and then check your goods as soon as possible. Please report any unwanted items (unused and in original packaging) as soon as possible. We therefore advise all items are checked after receiving delivery.

Please check your delivery and report any damage or missing items within 48 hours, with photos of the item and packaging, so we can raise a claim with the courier. Please keep all the packaging in a dry place until you are sure you are keeping the goods, in case you need to return any part of your order.