Courier Service UK Mainland
Order value under £150.00 = £8.95Order value over £150.00 =FREE
We will normally deliver your Mainland UK order within 3 to 7 working days. If you order David Hunt Lighting it is made to order and will take 7 to 10 working days for delivery. Bespoke shades made to order will take approx. 3 weeks for delivery. Voyage Maison cushions and giftware in stock will be delivered at our standard times. Wallpaper and Fabric allow 7 days. Special orders of Glassware and Furniture, artwork and footstools not in stock usually take 8 weeks.
Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day DPD courier service. If not in stock at the showroom items will be ordered from our suppliers and delivered to you within 3 to 7 working days.
We will also use Royal Mail or MyHermes where applicable and your order will be updated with delivery reference details. Please bare in mind some items may be delivered on a pallet and some are sent out as whole items and you will then need to ensure they can fit in the space required, for instance the Orb 8 light. Other items may require some assembly on site, please ask us for any specific product information.
Courier UK Non Mainland & Republic of Ireland
UK non-mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Republic of Ireland (Southern Ireland), Channel Islands and Guernsey. These areas are only available on a two working day service.
All order values = £12.99 per order
Courier Saturday Before 1 pm - UK Mainland Only
All order values = £ 19.99 per orderIf you require Saturday delivery please contact the sales team 01792 414662
(Please note DPD Saturday delivery is not an express delivery service. It simply means the approx delivery time will be 3 to 7 working days however the item will be delivered on a Saturday instead of Monday to Friday. For your convenience)
The Light Company Delivery Notice
The Light Company will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used.
If your order is being sent directly from the manufacturer every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.
We require a signature for all deliveries therefore customers will need to ensure someone is present at the delivery address on the agreed delivery day, We will send confirmation of delivery the day before delivery and DPD will send time slot confirmation on the morning of delivery providing mobile number is present on your order. We hope this helps plan your working days and means no waiting in all day for deliveries.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in a good condition please advise us as soon as possible.
If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' and then check your goods as soon as possible. Please report any unwanted items (unused and in original packaging) as soon as possible. We therefore advise all items are checked after receiving delivery.
Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers. You must keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.
Returns and refunds
We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 working days of receiving the goods either in writing via email or by completing the online return products cancellation form.
Please note we will not accept goods back for a refund or an exchange if we are notified in writing after 14 working days of receiving the goods. A telephone call is not sufficient.
You must take care of the goods whilst in your possession. A receipt or proof of purchase is needed for all returns and refundsPlease note all unwanted goods are to be returned at the customer cost.
Step by step procedure for returning unwanted goods
You have until the 14th working day of receiving the goods to report unwanted goods. The below information is required:
Name on invoiceOrder referenceAddressEmail addressContact numberDate of purchaseDate received the goodsNumber of items wanting to returnItem code, item name and quantityReason for returning the goodsAre the goods unfitted, unused, in original packaging and in a re-saleable condition?If would like an exchange or a full refund?Additional information
Please then await a reply from the sales team. The sales team will reply to all return products requests within 48 hours.
Please note if you are given authorization from the sales team to return unwanted goods all goods need to be sent back to us in the condition they were delivered. This means all items must be parceled in an outer box and well packaged with additional packaging to reduce risk of damage upon return. We cannot be held responsible for any damages upon return if goods are not adequately packaged. If goods are returned in just the item box and no outer box the goods will not be accepted by our warehouse staff and therefore be returned back to you. Please put inside the box a copy of the invoice given or a note explaining why you are returning the goods with your name and address on the note and that authorization has been given.
Please note unwanted goods will not be accepted back for a refund or an exchange until authorization has been given from the sales team.
Please note all unwanted goods must be returned at the customers cost. Items can be sent back by the post office by using Royal Mail or Parcel Force or by a courier company. Please ensure you ask for proof of posting from the post office as proof you have sent the package. The post office does not charge for this service. Alternatively we can arrange collection for you to reduce hassle, which is at a cost of £17.50
The address of which all returns are to be sent is:
City Lighting, 4 Cradock St, Swansea SA1 3EN
Once we receive the goods we will inspect the goods. Providing the goods are:
Unfitted, unused and in a re-saleable conditionReturned in original product item box with no damages or defacing of the product item box including stickers and writing and all parts of the goods received in the condition that you received them in.
We will offer an exchange or refund. Refunds are within 14 days via the payment method you purchased the items with. If you require an exchange outbound delivery charges may apply. Goods that are not in the product item box are classed as un-resaleable and only an exchange will be offered.
Please provide a basic inspection of the goods as soon as possible after delivery and report any faults in writing by completing the online report faulty form or via email. A telephone call is not sufficient.If items are faulty at the consumers option Ocean Lighting can send a spare part, replace the goods, refund the price of the goods or offer an exchange.If a fault, breakage, damage or shortage is discovered upon checking the item after delivery please do not fit the goods.Immediate replacements for damaged goods will be charged and credit issued on the return of the damaged goods to the company in the original packaging.Most goods have a manufacturing guarantee of 1 year. Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.Manufacturing faults sent back within 6 months of purchase customer is entitled to a postage refund however you will need to send a proof of postage receipt. Faults outside 6 months the return postage is at the consumer's cost.A receipt or proof of purchase is needed for all returns and refunds.If goods are delivered to another address after the delivery address we shall not be held responsible for any breakages, defects or claims that either arise or can be reasonably assured to have risen during onward transit.
Step by step procedure for reporting faulty goods
Report the fault of the goods in writing. A telephone call is not sufficient.
the below information is required:
Name on invoiceOrder referenceAddressEmail addressContact numberDate of purchaseNumber of faulty itemsFaulty Items
The sales team will reply to all faulty products advice within 48 hours. Once the sales team have assessed the information given to us the sales team will determine the best way to resolve the fault. If faulty the consumer has the option, receive a spare part, replacement of the goods, refund for the price of the goods or option of an exchange.
If the fault cannot be resolved by sending a spare part the goods will need to be returned to us for inspection and testing of the fault. If you are advised to return the faulty product for inspection and testing we ask where possible to send back in the item box and also an outer box with additional packaging to prevent further damage. We cannot be held responsible for additional damage on return if goods are not adequately packaged. Manufacturing faults sent back within 6 months of purchase can be refunded to the customer however we will need a proof of postage receipt. The address of which faulty items are to be sent is:
City Lighting Ltd, 4 Cradock St, Swansea SA1 3EN
Once we receive the goods they will be inspected and examined. If the fault is not visible or is difficult to see how the fault occurred the goods will then be returned to the manufacturers for inspection and testing to determine the fault, how the fault occurred and if the fault is due to a manufacturing fault. Providing the fault is as reported and the inspection and testing confirms the light is faulty due to a manufacturing fault we will offer the option of replacement, exchange or a full refund. If inspection and testing proves the fault occurred for any other reason other than a manufacturing fault the light will be returned to you and outbound postage charges will apply. This is done within 14 days from Ocean Lighting receiving the faulty goods. Refunds are within 14 days via payment method you purchased the goods with.
Please note faulty goods will not be accepted back for a refund or an exchange until authorization has been given from the sales team. Please note we do not cover electrician costs for faulty or unsuitable items.
Returns ordered on bulk trade quotations are subject to a 25% restocking charge.